Can I import reviews from AliExpress into Shopify with Vouch?

Yes. Paste the AliExpress product link, then choose how many reviews to import (up to 200), the minimum star rating and whether to keep only reviews with photos. Vouch can translate them with AI into 18 languages. You review them and publish when ready.

Can I move my reviews from Loox or Judge.me?

Yes. Export a CSV from Loox or Judge.me and import it into Vouch. You can also export your Vouch reviews to a spreadsheet, edit them and upload them again.

Does Vouch send review request emails?

No. Vouch gives you a review link to add to the post-purchase email you already send from Shopify Email, Klaviyo, Omnisend or Mailchimp. Reviews left through that link are marked as genuine purchases.

What does the Vouch AI sales agent do?

It chats with shoppers on your store, asks what they need, answers doubts using your product pages, your published knowledge and your Vouch reviews, and recommends the right product. With order tracking on, it also answers order-status questions from an order number and email or a tracking number.

Will the AI agent invent discounts or promises?

No. It offers only the coupons you set up, under the conditions you write, and it does not invent urgency, scarcity, delivery times or return terms. When a shopper needs a person, it shares your team's email, WhatsApp or phone.

Can the agent add products to the cart?

Only when the shopper taps the button. The agent shows a product card, and adding uses your theme's own Add to cart. It never changes the cart by itself.

Does Vouch support photo and video reviews?

Yes. Buyers can add photos to their reviews, imported reviews keep their images, and reviews can carry photos and videos. Vouch also shows your own vertical videos in a reels or stories style carousel.

How much does Vouch cost?

Reviews start at $4.99 a month with a 7-day free trial, priced by your store's orders. The AI sales agent is $10 per 30 days with 50 answered messages, then $2.50 for each started block of 25, with no free trial. Current prices are on the Shopify App Store listing.

Vouch Product reviews and AI sales chat

Reviews shoppers trust. An agent that helps them choose.

Vouch brings in your reviews from AliExpress, Loox or Judge.me, translates them with AI, and shows them in widgets, carousels and video reels. Its AI sales agent talks with shoppers, answers their doubts and recommends the right product.

Get Vouch on the App Store Read the FAQ

5.0 from 35 reviews on the Shopify App Store

Vouch setup step "Who can help when needed?" with WhatsApp and email filled in, and a simulation that shares the team's contacts.

A product page on a phone with the Vouch star rating under the product title.

At a glance

What is Vouch?

Vouch is a Shopify app for product reviews, with an optional AI sales agent that chats with shoppers on the store.

See Vouch on the Shopify App Store

Who it's for: Shopify merchants who want reviews with photos on every product page, who are moving from AliExpress, Loox or Judge.me, or who want an assistant that answers shoppers before they buy.
Where it shows: Review widgets, star ratings, carousels, video reels and tabs are blocks on the product page. The sales chat is a site-wide app embed.
Importing: Paste an AliExpress product link to import up to 200 reviews, or upload a CSV exported from Loox or Judge.me.
AI: AI translation of imported reviews into 18 languages, and an AI sales agent that learns from your product pages, your published knowledge and your Vouch reviews.
Languages: Admin in English and Hebrew. The sales agent replies in English or Hebrew, matching the shopper.
Pricing: Reviews start at $4.99 a month with a 7-day free trial, and the price depends on the store's orders. The AI sales agent is $10 per 30 days with 50 answered messages included, then $2.50 for each started block of 25. There is no free trial for AI. Current prices are on the Shopify App Store listing.

Key features

Import reviews from AliExpress by product link, with AI translation into 18 languages
Import from Loox and Judge.me CSV exports
Review widget with star summary, photos, a write-a-review popup and load more
Star rating badge, snippet carousel and review carousel
Hero reels: a vertical video carousel, also in a stories style
Objection tabs, image carousel and product groups that share reviews
Review links for your own post-purchase emails, marking verified purchases
AI sales agent: answers questions, recommends products, offers only your coupons, tracks orders

Features

What you can do with Vouch

AI sales agent

It asks what they need, then helps them choose.

The agent chats with shoppers on your store. It asks one easy question when the need is unclear, answers doubts from your product pages, your published knowledge and your reviews, and recommends the right product. With order tracking on, it also answers "Where is my order?".

Shows a product card; the shopper taps to add it
Offers only the coupons you set up, when you say
Shares your team's email, WhatsApp or phone when a person is needed

Vouch sales chat setup step "Allow order tracking?" beside a chat simulation where a shopper asks "Where is my order?".

Turning on order tracking, with the live simulation beside it.

Knowledge

It reads your store and asks only what's missing.

Choose your products. Vouch reads their pages and asks you only the details it couldn't find, such as how to store a serum after opening. Skipped details stay unknown, never guessed.

Brand voice, policies and boundaries in one place
Your live chat stays unchanged until you publish
A customer-insights report from real conversations, every 30 days

Vouch sales assistant setup asking "How should the serum be stored after opening?" because the product page didn't say.

Setup asks one question the product page didn't answer.

Reviews

Reviews with photos, where shoppers decide.

A full review widget with a star summary, photo cards and a write-a-review popup, plus star ratings, snippet and review carousels. Pin your best reviews so they show first.

Buyers can add photos to their reviews
Product groups share reviews across products
Review links for Shopify Email, Klaviyo, Omnisend or Mailchimp

The Vouch review widget on a phone: star summary, a Write a review button and review cards with customer photos.

The review widget on a product page.

Import and translate

Bring reviews in, in your shoppers' language.

Paste an AliExpress product link and choose how many reviews, the minimum stars and whether to keep only reviews with photos. Vouch can translate them with AI into 18 languages, and you review them before they go live.

Up to 200 reviews per import, duplicates skipped
Loox and Judge.me CSV imports
Edit everything in a spreadsheet and re-upload

Vouch hero reels: vertical customer videos in a carousel on the product page.

Hero reels: your own vertical videos on the product page.

How it works

How Vouch works

1
Bring your reviews

Import from AliExpress, Loox or Judge.me, and translate them if you need to.
2
Add the widgets

Turn on the review widget, star rating, carousels or reels in your theme editor.
3
Teach the agent

Pick your products; Vouch reads them and asks only what's missing. Publish when ready.
4
Let it talk

Switch on the Vouch AI sales chat embed. Read the conversations and an insights report every 30 days.

FAQ

Vouch questions, answered

Straight answers to what merchants ask before they install. Still unsure? Write to us.

Can I import reviews from AliExpress into Shopify with Vouch?: Yes. Paste the AliExpress product link, then choose how many reviews to import (up to 200), the minimum star rating and whether to keep only reviews with photos. Vouch can translate them with AI into 18 languages. You review them and publish when ready.
Can I move my reviews from Loox or Judge.me?: Yes. Export a CSV from Loox or Judge.me and import it into Vouch. You can also export your Vouch reviews to a spreadsheet, edit them and upload them again.
Does Vouch send review request emails?: No. Vouch gives you a review link to add to the post-purchase email you already send from Shopify Email, Klaviyo, Omnisend or Mailchimp. Reviews left through that link are marked as genuine purchases.
What does the Vouch AI sales agent do?: It chats with shoppers on your store, asks what they need, answers doubts using your product pages, your published knowledge and your Vouch reviews, and recommends the right product. With order tracking on, it also answers order-status questions from an order number and email or a tracking number.
Will the AI agent invent discounts or promises?: No. It offers only the coupons you set up, under the conditions you write, and it does not invent urgency, scarcity, delivery times or return terms. When a shopper needs a person, it shares your team's email, WhatsApp or phone.
Can the agent add products to the cart?: Only when the shopper taps the button. The agent shows a product card, and adding uses your theme's own Add to cart. It never changes the cart by itself.
Does Vouch support photo and video reviews?: Yes. Buyers can add photos to their reviews, imported reviews keep their images, and reviews can carry photos and videos. Vouch also shows your own vertical videos in a reels or stories style carousel.
How much does Vouch cost?: Reviews start at $4.99 a month with a 7-day free trial, priced by your store's orders. The AI sales agent is $10 per 30 days with 50 answered messages, then $2.50 for each started block of 25, with no free trial. Current prices are on the Shopify App Store listing.